Terms & Conditions

SUETED LTD CUSTOMER TERMS OF SERVICE

Sueted Ltd is a mobile pop up for clothing boutiques and a delivery service for fashion brands and retail companies. This digital platform connects and matches fashion brands who wish to host pop-ups and sell clothes (“Occupiers” or “Retailers”) with those wishing to buy from fashion brands (“Shoppers”).

The Website is owned and operated by Sueted Ltd (11712097) (“Company”), whose registered office is at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ.

The following Terms of Service (“Terms”) sets out the legally binding agreement under which the Shoppers are permitted to use our Website (www.sueted.com) and the services provided on this Website (collectively the “Platform”). You will be required to agree to these Terms of Service when visiting or accessing the Platform.

If you do not agree to these Terms, you must not use the Platform.

The Company reserves the right to accept or reject any subscription or offer to engage in our services on the Platform at our sole and absolute discretion. We reserve the right to make changes to these Terms from time to time at our sole discretion. Your use of the Platform will be subject to the most recent version of the Terms posted on the Platform at the time of use.

For information on how we collect, store and process your personal data, and our use of cookies, please refer to our Privacy & Cookie Policy. Please be aware that you are bound by any third party terms and conditions which are incorporated into these Terms by reference, in addition to our own.

INTRODUCTION

Use of the Platform is offered to you as a free or premium subscription on our Platform. Once you attempt to access and use the Platform provided by the Company, this constitutes your agreement to and acceptance of these Terms. If you do not agree to these Terms you must not use our Platform.

ACCESSING OUR PLATFORM

In order to access and make use of the Platform, you must subscribe to our Platform or contact us directly. When you subscribe to our Platform, you will be assigned a Unique Customer ID (“UCI”). Subscribing to our Platform is completely free unless you request a premium subscription package.

A Shopper can subscribe to either our free or our premium subscription package and the premium credits can be used for deliveries and returns, details of which can be found online on our shoppers page.

We are under no obligation to accept any individual’s subscription or any request to use the services, and may accept or reject any application at our sole and complete discretion. In addition, we may deactivate any profile at any time, including, without limitation, if it is determined that a Shopper has violated these Terms.

To create a profile as a Shopper, you must:

Confirm you are over 18 years old or over;

Provide details such as your first and last name, email address, password, what industry you are interested in, personal address and other applicable data collection points.

You may need to provide additional information such as your credit/debit card information, in order to create a premium profile.

Once the Shopper has created a profile they will receive confirmation of their registration on the Platform via email within 24 hours.

THE POP-UP SERVICE

THE COMPANY’S ROLE

The Company shall supply the Platform to the Shopper in accordance with these terms in all material respects.

The Company shall have the right to make any changes to the Platform or the services which are necessary to comply with any applicable law or safety requirements, or which do not materially affect the nature or quality of the services, and the Company shall notify the Shopper in any such event.

The Company warrants to the Shopper that the services will be provided using reasonable care and skill.

The Company shall arrange for any items to be returned. Once the Shopper has contacted the Company, the Company shall contact the retailer to authorise and process the return. Any refunds shall be made within 28 (twenty-eight) days.

THE SHOPPERS ROLE

The Shoppers shall respect the Company, the Occupier and the Suete (the pop-up shop, owned by the Company).

Please note that when using the Suete, alcohol is prohibited at all times, unless prior written approval has been obtained.

Please also note that smoking is strictly prohibited on the Suete.

The Shopper shall contact the Company regarding any returns.

THE DELIVERY SERVICE

THE COMPANY’S ROLE

Delivery through the Retailers’ websites

The Shoppers are able to schedule deliveries with the Company through a Retailer’s website. The Company’s role is to deliver the requested clothes to the Shopper once they have been bought by the Shopper from the Retailer.

The delivery with the Company shall be directly scheduled through the Retailer’s website as one of the delivery options. Once the Company is chosen as the delivery option, the Shopper will be redirected to the Platform where the Shopper can provide the delivery details and select a delivery slot.

The delivery slots will be 10 minutes each and the Shopper can book a maximum of two delivery slots per order, depending on the size of the order.

The Retailers may send additional clothing if required other than the goods ordered. The Shopper is under no obligation to try on the requested clothes in the Suete or to purchase the additional items.

The Company will return any of the delivered items to the Retailers if the Shopper does not want to purchase them unless these items have been damaged during the delivery service by the Shopper.

The Retailers may charge a fee to return the delivered clothes, which shall be made clear on the Retailer’s website..

The Company does not provide any refunds in relation to clothes deliveries arranged on the Company’s Platform.

The Company is not a party to the agreement the Shopper and Retailers enter into. Although the Company intends for the Platform to be beneficial for both Retailers and Shoppers, the Company cannot be held liable for the conduct of the Retailers or Shoppers.

Delivery directly through the Company

In order to arrange a delivery directly through the Company, the Shopper must subscribe to the Platform.

The Shopper must include their UCI on the delivery address.

If the chosen Retailer has not been onboarded by the Company, the requested delivery should contain the following details and should be sent to the following delivery address during the check-out process:
Sueted Ltd.
UCI:
71-75 Shelton Street, London,
London, UNITED KINGDOM,
WC2H 9JQ.

In the case of clause 4.1.2.3, the Company is unable to confirm the delivery slot until the requested delivery has arrived at the address specified in 4.1.2.3 above. The Company will return the requested delivery for you if necessary and inform you of any return costs in terms of such return.

THE SHOPPERS’ ROLE

As a Shopper, you acknowledge that you are part of a separate contract with the Retailer and this contract is a binding agreement. The Retailers do not act on behalf of the Company.

The Company will not be held liable for any loss or liability suffered by you as a Shopper due to the acts or omissions of the Retailer.

The Shopper shall wholly and exclusively comply with the Retailer separate terms which can be found on each Retailer website.

THE SHOPPERS RIGHTS AND RESPONSIBILITIES

Subject to your agreement and compliance with these Terms, you are granted during the term of this agreement a non-transferable, non-exclusive, non-sublicensable license to access and use the Platform for your personal use.

As a Shopper, you must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Site.

When you use the Platform you accept that you will not:

breach any relevant laws that apply;

breach any of the Terms;

post any threatening, abusive, defamatory, obscene, inappropriate or indecent material, or material that is invasive of another’s privacy;

share or otherwise upload or communicate any misleading or false information or messages of any kind;

use the Platform to intentionally deceive others;

use the Platform to stalk or otherwise harass others;

interfere with the proper working of the Platform;

copy, modify, or distribute any other person’s content without their consent;

collect information about the other party’s including email addresses, postal addresses, phone numbers, credit card or banking information or similar information without their explicit consent;

write and post reviews that are anything other than true and accurate to the best of your knowledge; and

impersonate any person or misrepresent your affiliation with a person or entity.

Any account details may not be shared with or transferred to another person. You must keep your account details secure and you are solely responsible for all activities carried out on or through your account. If you do not take all reasonable steps to protect your account information, the Company is not liable for any losses incurred as a result of your account being accessed or used by someone else.

PAYMENT

All charges shall be as set out on the Website or on the Retailer’s platform.

The charges shall be payable in full immediately when choosing the Company. Payment shall be made via credit card, debit card or bank transfer.

CANCELLATION OF THE ITEMS ORDERED

Cancellation by the Company:

If the Company cancels their requested delivery an email will be sent to the Shopper informing them that their delivery has been cancelled.

The Company must cancel their requested as soon as reasonably possible by emailing the Shopper.

Cancellation by the Shopper:

The Shopper may decide to cancel their delivery slot within 24 hours of booking the delivery slot provided this is approved by the Retailer from which the Shopper has placed the initial order.

ACCESS AND AVAILABILITY TO PLATFORM

The Company will use all reasonable endeavours to ensure that our Platform is fully operational at all times. However, we do not guarantee that our Platform will always be available or be uninterrupted. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.

The Company is responsible for making all arrangements necessary for you to have access to our Platform. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

We reserve our right to restrict, suspend or terminate your use of this Platform or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms.

THIRD PARTIES

We work with Mango Logistics to manage our warehouse and parking location and this means that the Mango Logistics Terms of Service is applicable to you and by accepting these Terms you are accepting their agreement as well.

LIABILITY

The Shoppers liability:

The Terms within this agreement do not limit your liability for fraudulent misrepresentation, death or personal injury resulting from your own negligence.

When providing information through the Platform, you must give true and accurate details.

The Company’s liability:

The Terms within this agreement do not limit our liability for fraudulent representation, death or personal injury from the negligence of our employees.

The Company is required by law to exercise all reasonable care and skill. The Citizens Advice Services or Trading Standards Service have further information regarding your rights under Consumer Law. Our total liability to you in relation to this clause shall not exceed £100.

The Company does not endorse or guarantee any Shopper, Occupier or Retailer of the Platform or make any assertions as to trustworthiness. You use the Platform at your own risk.

The Company is not responsible for the acts or omissions of a third party using the Platform. We act as an intermediary in regards to the agreement between the Occupiers, Retailers and Shoppers on the Platform. We do not accept any liability for either party’s performance within the agreement.

The Company shall not be responsible for the following:

Any secondary or indirect loss, consequent to a direct damage, which was not reasonably foreseeable upon entering the contract;

any loss which did not result from our direct breach; and

the failure to meet our obligations under this agreement where failure has occurred from events that were not in our control. This means a circumstance where the cause was beyond our reasonable control which became an obstacle to completing the Service.

DISPUTES

Disputes between the Occupiers, the Retailers and the Shoppers:

If there is a dispute between any of the Parties mentioned in clause 11.1 above, these parties agree to release the Company from any claim, demand or damage of any kind and nature that arises from the dispute, both knowing and unknowing.

If these Parties in clause 11.1 are unable to resolve the issue, we will make all reasonable efforts to mediate an equitable outcome.

Disputes between the Company and the parties mentioned in clause 11.1:

In the event that the Parties in clause 11.1 have a dispute with us, please contact us directly so a resolution can be found. The Company will take into account reasonable requests to work through the dispute through alternative dispute resolution methods such as mediation.

Any court proceedings must occur within the United Kingdom. If you are a resident in England and Wales then the laws of England and Wales shall apply.

FORCE MAJEURE

For the purposes of this agreement, Force Majeure Event means an event beyond the reasonable control of the Company including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

The Company shall not be liable as a result of any delay or failure to perform its obligations under this agreement as a result of a Force Majeure Event.

NO PARTNERSHIP OR AGENCY

Nothing in the agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

GOVERNING LAW

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.

COMPLAINTS

If any of the content posted or submitted to the Platform by another user makes you feel threatened, discriminated, abused or otherwise uncomfortable, or if you believe any such content is offensive or otherwise breaches these Terms, please contact us at concierge@sueted.com.

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